tumiTerms of Use

When you use tumi, you agree to these terms. We are tumi—an online gaming platform operating only where local law permits. Our terms set out your rights and obligations, how we handle your account, what happens when you deposit and withdraw, and how we resolve disputes.

Our terms apply to all tumi services: sportsbook (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and live draws. When you access tumi via Android app, iOS browser, or desktop, these same terms cover your entire experience.

Read this page fully before you create a tumi account. Your continued use of tumi means you accept these terms in their entirety.

How You Access tumi and What You Agree To

Account creation and eligibility on tumi

To use tumi, you create an account with your email address and password. We require you to provide your full name, date of birth, national ID number, and proof of address during verification. You confirm that all information you provide is true and current. You are responsible for keeping your password confidential.

You may create only one tumi account. If we discover duplicate or fraudulent accounts under your name or identity, we will close all accounts and forfeit any balances. You agree that tumi is available only where local law permits, and you take sole responsibility for verifying that you are eligible to use tumi in your jurisdiction.

Account security: We recommend enabling two-factor authentication (2FA) on your tumi account. If your login is compromised, you are responsible for any unauthorized activity unless you notify us immediately.

Deposits, withdrawals, and payment on tumi

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits are processed according to your payment provider's terms; we do not charge deposit fees. Your balance updates immediately once your deposit is confirmed.

Withdrawals are subject to our anti-money-laundering (AML) verification. Most withdrawals clear within one to three business days. We may delay or decline a withdrawal if we suspect fraud, if the withdrawal violates our terms, or if your account is flagged during an AML review. We will not charge withdrawal fees.

You may not use tumi to launder money, evade taxes, or fund illegal activity. We reserve the right to freeze or close your account and forfeit your balance if we believe your activity violates these restrictions.

Our responsibility and liability on tumi

tumi operates only where local law permits. Your use of tumi is at your own risk. We provide tumi on an "as is" basis—we do not warrant that tumi will be uninterrupted, error-free, or secure from cyber attack.

We are not liable for any loss, damage, or claim arising from your use of tumi (including connection loss, payment processor failure, system outage, or hacking). Our total liability to you is limited to the amount you deposited in your tumi account in the past 12 months, unless applicable law requires otherwise.

Bonuses and promotional terms on tumi

We may offer promotional bonuses (welcome offers, event bonuses, seasonal promotions). All bonuses are voluntary—you are never required to claim them. Bonus terms vary by promotion and are published at the time of offer. Bonuses are non-transferable, non-refundable, and subject to the conditions we announce.

We reserve the right to cancel, suspend, or modify any bonus at any time. If we suspect you are abusing a bonus (colluding with other players, placing offsetting bets, or exploiting technical glitches), we will forfeit the bonus and may close your account.

Rollover requirement: If a bonus specifies a rollover, you must wager the bonus amount that many times before you can withdraw. This is calculated by us.
Expiry date: Bonuses expire on the date stated in the offer. Unclaimed bonuses are forfeited and cannot be recovered.
Game restrictions: Some bonuses may only be used on certain games. We display these restrictions clearly when we issue the bonus.
Abuse detection: We monitor bonus activity. Suspicious patterns result in bonus forfeiture and possible account closure.

Our Rules, Disputes, and How We Protect Your Data

Prohibited conduct on tumi

You may not use tumi to:

Violate any law or facilitate illegal activity.
Harass, threaten, or abuse our staff or other users.
Manipulate game results, collude with other players, or exploit technical glitches.
Use automated tools, bots, or scripts to access tumi without our permission.
Share your account credentials with others or sell your account.
Access tumi from a jurisdiction where it is prohibited.

If we believe you have violated these rules, we will close your account and forfeit your balance without compensation or notice.

Disputes and resolution on tumi

If you dispute a game result, transaction, or payout on tumi, contact our support team within 30 days of the event. Provide as much detail as possible (date, time, game, bet amount, expected payout). We will investigate within five business days and respond to you.

Our decision on a dispute is final unless applicable law gives you an additional right. We may refer disputes to an independent third party if required by your jurisdiction's regulations. Any costs of independent arbitration are your responsibility unless applicable law requires us to pay.

If you are in Jakarta, Surabaya, Bandung, or Medan and need to escalate a dispute, you may contact our legal team through our legal notice contact channels.

Data protection and privacy on tumi

We collect your personal data (name, ID, address, email, phone, payment details) to verify your identity, comply with AML regulations, process your deposits and withdrawals, and detect fraud. We do not sell your data to third parties.

We share your data only with our payment processors, KYC verification providers, and law enforcement (if legally required). We retain your data for seven years after account closure to comply with financial regulations. For full details, see our privacy policy

Changes to these terms

We may update these terms at any time. If we make material changes, we will notify you via email or in-app message at least 30 days before the change takes effect. Your continued use of tumi after the notice means you accept the new terms. If you do not accept, you may close your account and withdraw your balance.

Special notes on holidays and service interruptions

tumi operates continuously, but we may perform maintenance during Idul Fitri, Idul Adha, Imlek, and other public holidays. We will announce any scheduled downtime in advance. During maintenance, you will not be able to access your account, place bets, or withdraw funds.

If tumi experiences an unplanned outage (server failure, cyber attack, payment processor issue), we will work to restore service as quickly as possible. We are not liable for any loss or missed opportunities during an outage.

Jurisdiction notice: Our service is available only where local law permits. Your use of tumi constitutes your representation that online gaming is lawful in your jurisdiction. We do not warrant that tumi is legal or available in your location.

Mobile app and browser access on tumi

We offer tumi as an Android app (downloaded from our official link) and via iOS browser (Safari, Chrome). Both platforms are subject to the same terms. Your account balance and activity sync across all devices. If you lose access to your phone, log in on another device and change your password immediately.

We are not responsible if your phone is stolen, lost, or compromised. If your phone is lost, your account remains secure as long as your login credentials are not shared. Contact us immediately if you suspect unauthorized access.

These terms are governed by applicable law in the jurisdiction where tumi operates. If a court finds any portion of these terms invalid, the remaining terms continue to apply. If you do not accept these terms, you may not use tumi. Closing your account is your only remedy if you disagree with our terms.

By creating a tumi account, you acknowledge that you have read and understood these terms and agree to be bound by them. If you have questions about these terms, contact our support team via the in-app chat or email us at the address in our legal notice

Legal and Jurisdiction Information

Service availability

tumi offers its services only in jurisdictions where online gaming is legally permitted under applicable local law. We do not operate in regions where our services are prohibited by statute, regulation, or government order. Our availability determination is based on your declared jurisdiction during account registration and verified against our compliance database.

When you create a tumi account, we request your country and state/province. If our system identifies a jurisdiction where we do not operate, account creation is declined. We do not publish a list of permitted or prohibited jurisdictions; instead, our automated compliance system makes this determination at registration. If you believe our determination is incorrect, you may contact our legal team for review.

Our payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and Indonesian banks) are subject to their own jurisdictional restrictions. If a payment method is unavailable to you, your payment provider has restricted it for your location. We respect these restrictions and cannot override them. tumi is offered only where applicable law permits our operation.

Account eligibility

All tumi account holders must meet the minimum age and legal capacity requirements of their jurisdiction. During KYC verification, we collect your date of birth and cross-reference it against our age-validation database. If your declared age does not meet the legal minimum for your jurisdiction, we reject your account and do not permit deposits or gaming.

We do not display age warnings or account controls options because your responsibility to verify your own eligibility and compliance with local law is not reduced by the presence or absence of these notices. You assume full responsibility for confirming that you meet all legal requirements before creating a tumi account.

If an account is created while ineligible (under legal age, lacking legal capacity, or in a prohibited jurisdiction), we may freeze or cancel the account at any time without notice. We reserve the right to conduct eligibility checks at any point, especially before processing large withdrawals. If you become ineligible after account creation, we will notify you and provide a window to withdraw your remaining balance before account closure.

Local-law responsibility

You are solely responsible for verifying that your access and use of tumi complies with the laws of your jurisdiction. We provide tumi only in jurisdictions where we determine it is legally permissible; however, we cannot guarantee that every local regulation, municipal ordinance, or future law change is reflected in our availability checks. Your use of tumi constitutes your acknowledgment that you have reviewed your local law and confirmed your eligibility.

If your jurisdiction restricts or prohibits online gaming, or if a law enforcement agency in your jurisdiction sends us a legal notice of prohibition, we will comply with local legal process. We may freeze your account, decline your withdrawal, or permanently close your account in response to legal process without notice or compensation. You assume all risk associated with the legal status of online gaming in your jurisdiction.

We strongly recommend consulting a local legal advisor if you are uncertain whether tumi is lawful in your location. We do not provide legal advice, and our support team cannot advise you on the legality of our service in your jurisdiction. If you have questions about the legal status of tumi in your area, contact a lawyer licensed in your jurisdiction.

Data and privacy scope

We collect personal data during account creation, KYC verification, and ongoing tumi activity. This includes your full name, date of birth, national ID number, proof of address, email, phone number, IP address, and payment method details. We collect this data to verify your identity, comply with anti-money-laundering (AML) regulations, process your deposits and withdrawals, and detect fraud.

We do not sell your personal data to third parties. We share your data only with our payment partners (who process transactions), our KYC verification provider (who validates identity documents), and law enforcement agencies (if legally required). We retain your data for at least seven years after account closure to comply with AML and tax regulations. Our full data handling practices are explained in our privacy policy

By creating a tumi account, you consent to this data collection and processing. If you do not consent, you cannot use tumi. You may request a copy of your personal data or ask us to delete your account (subject to legal retention requirements) by contacting our support team. We typically respond to data requests within 30 days.

Contact for legal inquiries

If you have legal or compliance questions about tumi, reach our legal team through the support chat in your account or via email at the address published in our legal noticeWe respond to legal inquiries during business hours (Monday–Friday, 09:00–17:00 Indonesia Standard Time). Response times may extend during holidays (Idul Fitri, Idul Adha, Imlek) or if your inquiry requires document review.

If you are a legal representative, regulator, or law enforcement officer requesting information about a tumi account, include your official title, agency, and the account holder's name or account ID. We will respond within five business days. If your request includes legal process (subpoena, court order, warrant), we comply in accordance with applicable law.

Our legal contact details are in our legal noticeWe do not provide legal advice. If you need guidance on the legality of tumi in your jurisdiction or your obligations under local law, consult a licensed attorney in your area.